Analysis of English Competence Based on Needs of Tourism Industry in Westjava

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Zia Kemala
Hadi Mulyana


This research analyzed English competency based on the needs of the tourism industry in West Java. There are various competencies of English language skills needed in the tourism industry. The method that was used in this research was descriptive qualitative method. Data collection techniques used in this research were observation, interviews and literature study. The key informan in this research are tourism industry worker who are members of the Indonesian Tourism Association in West Java, and are supported by the SKKNI document. Based on the results of the research, it was found that the competencies needed in the travel industry are to communicate orally in English at the basic operational, supervisory and intermediate, and high operational levels. Reading in English at basic operational, supervisory and intermediate and high operational levels. Writing in English at basic operational, supervisory and intermediate operational levels, and high. However, in addition, it was found that the competencies needed in English for tourism are interpreting on how a guide can interpret a tourist destination, culinary, telephone handling, operator, complaint handling, duty manager which must be supported by CCU (Cross Culture Understanding). Speaking and listening skills were more needed than reading and writing skills. Since it was needed in daily jobs.

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( Accessed on 16 September 2021