ANALYSIS OF EMPLOYEE JOB SATISFACTION IN FOOD & BEVERAGE SERVICE AT INTERCONTINENTAL BALI RESORT

Main Article Content

A.A. Ayu Oka Mirah Wahyuni
Mahendra Adi Winatha
Hilda Apriani

Abstract

Many studies have demonstrated a large impact on the job satisfaction and the way it influences productivity of employee or staff performance in order to increase hotel performance. This research is focused on analyzing employee job satisfaction level at InterContinental Bali Resort using Gruneberg Job Satisfaction Model as main theory. The data on this study gathered by distributing questionnaires and conducting interviews. After that, the result of it will be analyzed in quantitative and qualitative methods. The result from the research is most employees in Food & Beverage Service at Intercontinental Bali Resort are satisfied with the indicators stated by Gruneberg theory, however some improvements was addressed and findings were discussed.

Article Details

Section
Articles

References

Anju K. J. (2015). A study on Job satisfaction of Employees in BPCL – Kochi Refinery Limited, Ambalamugal.
Aprameya, A. (2016). Cross Tabulation: How It Works and Why You Should Use It. Retrieved from https://humansofdata.atlan.com/2016/01/cross-tabulation-how-why/
Bernstein, A. (2011). A Herzbergian look at academic librarians and job satisfaction. Georgia Library Quarterly, 48(3), 1–15.
Brace, I. (2008). Questionnaire Design: How to Plan, Structure and Write.
Gruneberg, M. M., 1979. Understanding Job Satisfaction. 1st ed. London: The Macmillan Press LTD.
McLeod, S. (2018). Questionnaire: Definition, Examples, Design and Types. Retrieved from https://www.simplypsychology.org/questionnaires.html
Middleton, F. (2019). Reliability vs validity: what’s the difference? Retrieved from https://www.scribbr.com/methodology/reliability-vs-validity/
Mollah, M. S. (2015). A Critical Analysis of Employee Job Satisfaction: A Case Study of . European Journal of Business and Management , 7.
Singarimbun & Efendi, 1995. Metode Penelitian Survey. Jakarta: PT Pustaka LP3ES.
Stone, R. J., 2011. Human Resources Management. 7th ed. Milton Qld : John Wiley & Sons
Australia Ltd .
Sugiyono, 2010. Cara Muda Menyusun Skripsi, Tesis, dan Disertasi (STD). Bandung:
Alfabeta.
Sujarweni, V. W., 2014. Metode Penelitian: Lengkap, Praktis dan Mudah Dipahami.
Yogyakarta: Pustaka Baru Press.
Surbhi. (2017). Difference Between Qualitative and Quantitative Data. Retrieved from https://keydifferences.com/difference-between-qualitative-and-quantitative-data.html
Sykes, L. (2016). The meaning of the MEAN, and other statistical terms commonly used in medical research. Retrieved from http://www.scielo.org.za/scielo.php?script=sci_arttext&pid=S0011-85162016000600009